SHIPPING & RETURNS
Processing normally takes 1-2 business days. Your order is shipped out normally by the 2nd or 3rd day. Please allow 6-7 business days to receive your package. If you have an event coming up please order your hair as early in advance as possible to prevent unforeseen delays. We are not responsible for late shipments due to holidays, natural disasters, weather delays, or any carrier delays. If you have any issues with delivery please contact the shipping carrier first.
We Do Not Ship to P.O. Boxes
If your order is submitted with a P.O. Box in the Shipping section, your order will automatically be canceled. All orders are required signature, therefore we can not ship to P.O. BOXES.
WRONG ADDRESS DISCLAIMER:
It is the responsibility of the buyer to make sure that she or he enters the address correctly. We cannot guarantee address changes due to strict shipping schedule. Please double-check the address you are entering, as we will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered.
If your order is already processing or has already shipped, we cannot change the address and the only thing we can do is wait to see if the package gets returned back to us. In that case, we will be able to provide you with an exchange or refund.
RETURNS & EXCHANGE POLICY
At this time there are no refunds or exchanges. If you need help selecting a hair texture please send us a message via chat or email.